smapOne incident

Problem downloading multiple pdf reports via data access link

Resolved after 1 hour 58 minutes, affecting smapOne Platform, on February 7, 2025.

identified Feb 07, 2025, 01:16 PM UTC

Who is affected? Everyone who uses external data access links to download of multiple pdf reports for a smap version. Workaround: The Creator of the smap can still download all reports. With the external data access link, each pdf can still be downloaded individually via the detailpage of a data record. We are in the process of solving it as quickly as possible

Started
Feb 07, 2025, 01:16 PM UTC
Resolved
Feb 07, 2025, 03:15 PM UTC
Duration
1h 58m
Detected by Pingoru
Feb 07, 2025, 01:16 PM UTC

Affected components

smapOne Platform

Update timeline

  1. identified Feb 07, 2025, 01:16 PM UTC

    Who is affected? Everyone who uses external data access links to download of multiple pdf reports for a smap version. Workaround: The Creator of the smap can still download all reports. With the external data access link, each pdf can still be downloaded individually via the detailpage of a data record. We are in the process of solving it as quickly as possible

  2. resolved Feb 07, 2025, 03:15 PM UTC

    This incident has been resolved.

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