Resolved after 29 minutes, affecting Skio Customer Portal, on February 11, 2025.
The customer portal login issue has been fully resolved, and customers can now log into their Skio accounts without issue.
Affected components
Update timeline
- investigating Feb 11, 2025, 12:46 PM UTC
We are currently investigating an issue with Customer Portal logins. At this time some of your customers may have difficulty logging into the Portal. As a work around they can reach out to you to request a direct login link (Magic Link). Please reach out to our Support team ([email protected]) for further assistance while we investigate and resolve this issue.
- monitoring Feb 11, 2025, 01:02 PM UTC
A fix has been implemented and we are monitoring to ensure full resolution.
- resolved Feb 11, 2025, 01:16 PM UTC
The customer portal login issue has been fully resolved, and customers can now log into their Skio accounts without issue.
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