Resolved after 5 hours 44 minutes, affecting Skio Customer Portal and Skio Merchant Portal, on March 8, 2025.
A fix has been implemented and the Skio merchant dashboard is back up and running. New subscription orders which went through checkout are processed correctly but will be delayed to show up in Skio.
Affected components
Update timeline
- investigating Mar 08, 2025, 01:34 PM UTC
We are currently investigating an issue which prevents the Skio dashboard from resolving, and results in a spinning loading wheel.
- investigating Mar 08, 2025, 01:37 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 08, 2025, 02:09 PM UTC
A fix has been implemented and the Skio merchant dashboard is back up and running. New subscription orders which went through checkout are processed correctly but will be delayed to show up in Skio.
- resolved Mar 08, 2025, 07:18 PM UTC
This issue is fully resolved and all created subscriptions are in Skio.
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