Resolved after 5 hours 19 minutes, affecting Skio Merchant Portal, on June 17, 2025.
We've implemented a fix that was preventing some staff members from logging into Skio. We're monitoring the fix.
Affected components
Update timeline
- identified Jun 17, 2025, 03:43 PM UTC
We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to [email protected] for further assistance with that!
- monitoring Jun 17, 2025, 07:35 PM UTC
We've implemented a fix that was preventing some staff members from logging into Skio. We're monitoring the fix.
- resolved Jun 17, 2025, 09:02 PM UTC
The issue with staff login issues has been resolved.
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