Resolved after 1 hour 59 minutes, affecting Skio Customer Portal, on July 18, 2025.
A fix has been implemented to resolve this issue and we are monitoring for full recovery.
Affected components
Skio Customer Portal
Update timeline
- investigating Jul 18, 2025, 09:53 AM UTC
We are currently investigating an issue preventing our 4 digit login codes from being sent via email. Codes are still being sent via SMS and login with password remains unaffected.
- monitoring Jul 18, 2025, 11:32 AM UTC
A fix has been implemented to resolve this issue and we are monitoring for full recovery.
- resolved Jul 18, 2025, 11:53 AM UTC
This issue has been resolved. Login codes have resumed sending via email.
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