Resolved after 22 hours 6 minutes, affecting Skio Charge Processing and Skio Customer Portal and 1 more, on August 5, 2025.
Merchant and Customer Portals are recovered. We are continuing to investigate fall out from this outage including delayed order processing, subscription updates and Journeys and running backfills where necessary.
Affected components
Update timeline
- investigating Aug 05, 2025, 03:22 PM UTC
We are currently investigating an issue causing extreme slowness for some merchants and customers logging into their Skio accounts. This is also affecting subscription processing today. We'll keep you updated on the progress of our investigation and hope to get this resolved quickly!
- investigating Aug 05, 2025, 03:37 PM UTC
We've identified and fixed the cause of the slowness on merchant and customer dashboards. Thank you for your patience while we resolved this issue.
- identified Aug 05, 2025, 03:54 PM UTC
We are continuing to investigate this issue as it's been identified to be ongoing.
- identified Aug 05, 2025, 05:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 05, 2025, 06:16 PM UTC
A fix has been implemented and we are seeing improved speed for merchant and customer portal loads. Charge processing is also recovering. We will continue to monitor the improvements until fully resolved.
- monitoring Aug 05, 2025, 08:50 PM UTC
Merchant and Customer Portals are recovered. We are continuing to investigate fall out from this outage including delayed order processing, subscription updates and Journeys and running backfills where necessary.
- resolved Aug 06, 2025, 01:28 PM UTC
The incident has been resolved.
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