Skio incident

Customer Portal Login unavailable

Resolved after 9 minutes, affecting Skio Customer Portal, on August 13, 2025.

investigating Aug 13, 2025, 01:52 PM UTC

We are currently investigating an issue affecting some Customer Portals being inaccessible with a "Verifying Browser" error. So far this appears to be limited to certain geographical regions (US/CAN).

Started
Aug 13, 2025, 01:52 PM UTC
Resolved
Aug 13, 2025, 02:01 PM UTC
Duration
9m
Detected by Pingoru
Aug 13, 2025, 01:52 PM UTC

Affected components

Skio Customer Portal

Update timeline

  1. investigating Aug 13, 2025, 01:52 PM UTC

    We are currently investigating an issue affecting some Customer Portals being inaccessible with a "Verifying Browser" error. So far this appears to be limited to certain geographical regions (US/CAN).

  2. resolved Aug 13, 2025, 02:01 PM UTC

    This issue is resolved and we are monitoring to ensure ongoing stability.

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