Resolved after 5 hours 24 minutes, affecting Amazon and Amazon and 1 more, on August 1, 2026.
The issue affecting campaign sync and BDS downloads has been fully resolved. All processes are running normally. Please note that as part of our investigation, Amazon negative targeting has been temporarily disabled. We are working with Amazon to investigate the root cause and will provide a further update once it has been reinstated. Thank you for your patience.
Affected components
Update timeline
- investigating Aug 01, 2026, 11:04 AM UTC
We are currently investigating an issue affecting Amazon Advertising campaign data synchronization. Some processes may be delayed as a result. Our investigation points to an issue on Amazon's side. We have escalated to Amazon and are actively working towards resolution.
- monitoring Aug 01, 2026, 02:58 PM UTC
We have identified the root cause as an issue with the Amazon Advertising API. We have implemented a workaround and are currently monitoring to confirm full recovery. We will provide a further update shortly.
- resolved Aug 01, 2026, 04:29 PM UTC
The issue affecting campaign sync and BDS downloads has been fully resolved. All processes are running normally. Please note that as part of our investigation, Amazon negative targeting has been temporarily disabled. We are working with Amazon to investigate the root cause and will provide a further update once it has been reinstated. Thank you for your patience.
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