Sitoo incident

Issues with Split Payments via Adyen on POS iOS

Resolved after 17 hours 16 minutes, affecting Sitoo POS iOS, on March 12, 2025.

resolved Mar 13, 2025, 10:15 AM UTC

This incident has been resolved with the new version 1.92. We will continue to monitor the status.

Started
Mar 12, 2025, 04:59 PM UTC
Resolved
Mar 13, 2025, 10:15 AM UTC
Duration
17h 16m
Detected by Pingoru
Mar 12, 2025, 04:59 PM UTC

Affected components

Sitoo POS iOS

Update timeline

  1. investigating Mar 12, 2025, 04:59 PM UTC

    We are currently experiencing an issue affecting split payments when using Adyen as the payment method. When attempting to make a partial payment through Adyen.

  2. identified Mar 12, 2025, 05:07 PM UTC

    We have identified that the issue specifically affects iOS version 1.91. We recommend not installing or upgrading to version 1.91. We are working to fix this issue. Only a small number of customers are affected.

  3. monitoring Mar 12, 2025, 08:17 PM UTC

    POS iOS version 1.92 has been released with a fix for this issue. The update has been pushed to the AppStore and should be available shortly for download.

  4. monitoring Mar 12, 2025, 08:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 13, 2025, 10:15 AM UTC

    This incident has been resolved with the new version 1.92. We will continue to monitor the status.

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