Duplicate items added to cart after scanning

Update timeline

1. investigating May 06, 2025, 03:36 PM UTC

   We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.

2. investigating May 07, 2025, 02:38 PM UTC

   We have identified several potential issues and are finalizing fixes for them right now

3. identified May 08, 2025, 05:09 PM UTC

   We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrow

4. identified May 09, 2025, 04:33 PM UTC

   We've deployed a publuc beta. We'll continue to monitoring performance.

5. identified May 13, 2025, 07:32 AM UTC

   The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.

6. identified May 13, 2025, 02:46 PM UTC

   After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.

7. monitoring May 14, 2025, 02:33 PM UTC

   We can confirm that the issue with double scanning has not reoccurred since applying the latest patch release for Sitoo POS Beta 1.4.43 (221) A production release will be available soon.

8. resolved May 14, 2025, 06:49 PM UTC

   Sitoo POS Android version 1.4.43 (85) is now available to download and fixes the issue with double scanning. We'll continue to monitoring performance