Sitoo incident
Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)
Resolved after 3 minutes, affecting 3rd Party Integrations, on November 10, 2025.
We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.
Affected components
Update timeline
- identified Nov 10, 2025, 10:32 AM UTC
We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.
- resolved Nov 10, 2025, 10:35 AM UTC
Infrasec are now up and running so the operation should be normal again.
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