Resolved after 2 hours 57 minutes, affecting Support Portal, on September 16, 2025.
The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected.
Affected components
Support Portal
Update timeline
- identified Sep 16, 2025, 04:35 PM UTC
We’re experiencing an issue with our ticketing system that may cause slower response times than usual. Our Support team is working to fix this as quickly as possible.
- identified Sep 16, 2025, 07:31 PM UTC
The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected.
- resolved Sep 16, 2025, 07:33 PM UTC
This incident has been resolved.
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