Resolved after 2 hours 16 minutes, affecting Inbound Voice and Outbound Voice, on September 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Inbound VoiceOutbound Voice
Update timeline
- investigating Sep 02, 2026, 02:04 PM UTC
We are currently investigating degraded performance on GW4 and GW5, however, we are continuing to see calls complete.
- identified Sep 02, 2026, 02:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 02, 2026, 03:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 04:21 PM UTC
This incident has been resolved.
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