Resolved after 2 hours 4 minutes, on May 29, 2025.
The span has been restored and the links have been brought back into service, restoring full redundancy around our London ring.
Update timeline
- investigating May 29, 2025, 10:10 AM UTC
We are seeing one of our physical fibre spans between Telehouse North and IXN hard down currently, suggesting physical disturbance. We have preemptively shut down links using this whilst it is investigated and repaired. This reduces redundancy around our London ring but as we have multiple other paths, no service impact is expected.
- resolved May 29, 2025, 12:15 PM UTC
The span has been restored and the links have been brought back into service, restoring full redundancy around our London ring.
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