Resolved after 6 hours 6 minutes, affecting Voice, on July 24, 2025.
Following the initial reports of issues calling certain mobile numbers, we’ve been monitoring closely and can confirm once again that there have been no faults or abnormalities on the Simwood network throughout the period. While some customers may still experience issues, these appear to relate to factors outside of our network. We encourage those affected to consult general media sources for the latest updates on wider network conditions. Thank you for your understanding.
Affected components
Update timeline
- investigating Jul 24, 2025, 03:16 PM UTC
We’ve received several reports of calls failing to certain mobile numbers. Our systems are operating normally, and we’ve found no issues within the Simwood network. There are indications the issue may lie with another network, and we’re actively monitoring the situation while we investigate further.
- resolved Jul 24, 2025, 09:23 PM UTC
Following the initial reports of issues calling certain mobile numbers, we’ve been monitoring closely and can confirm once again that there have been no faults or abnormalities on the Simwood network throughout the period. While some customers may still experience issues, these appear to relate to factors outside of our network. We encourage those affected to consult general media sources for the latest updates on wider network conditions. Thank you for your understanding.
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