Simon Data incident

Third Party Outage: AWS

Resolved after 25 minutes, affecting Journeys and Simon Event Trigger Flows and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 10:00 AM UTC

AWS had an outage that impacted a number of services that we rely on, including our ability to update our Status Page in a timely manner. The only impacted region was us-east-1. Journeys, Syncs, and Pipes have delayed processing that we are actively recovering from. Incoming events were delayed. More information on the outage. https://health.aws.amazon.com/health/status

Started
Oct 20, 2025, 10:00 AM UTC
Resolved
Oct 20, 2025, 10:26 AM UTC
Duration
25m
Detected by Pingoru
Oct 20, 2025, 10:00 AM UTC

Affected components

JourneysSimon Event Trigger FlowsSimon Data PipesSimon Data Syncs

Update timeline

  1. monitoring Oct 20, 2025, 10:00 AM UTC

    AWS had an outage that impacted a number of services that we rely on, including our ability to update our Status Page in a timely manner. The only impacted region was us-east-1. Journeys, Syncs, and Pipes have delayed processing that we are actively recovering from. Incoming events were delayed. More information on the outage. https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 10:26 AM UTC

    We've successfully recovered from the AWS incident.

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