Simon Data incident

Journey Log Data Outage

Resolved after 1 hour 40 minutes, on December 13, 2024.

resolved Dec 13, 2024, 06:00 PM UTC

From 13:00 to 14:40 EST, Journey actions, e.g. sends, delays, continued as expected. However, the associated log data was not written to Journey Contact History. Therefore, Journey actions during this time will not be reflected in Simon Journey's Reporting UI as well as available in Contact History log data feeds.

Started
Dec 13, 2024, 06:00 PM UTC
Resolved
Dec 13, 2024, 07:40 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 13, 2024, 06:00 PM UTC

Update timeline

  1. resolved Dec 13, 2024, 06:00 PM UTC

    From 13:00 to 14:40 EST, Journey actions, e.g. sends, delays, continued as expected. However, the associated log data was not written to Journey Contact History. Therefore, Journey actions during this time will not be reflected in Simon Journey's Reporting UI as well as available in Contact History log data feeds.

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