Resolved after 20 hours 53 minutes, affecting Simon Web App and Simon Audience API, on March 4, 2025.
A fix has been implemented and we are monitoring the results. Web App may be slower to load.
Affected components
Update timeline
- investigating Mar 04, 2025, 10:56 PM UTC
We are currently experiencing a service disruption with the Simon Web App and are investigating the degraded performance.
- investigating Mar 04, 2025, 11:16 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2025, 11:17 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2025, 11:17 PM UTC
We are continuing to investigate this issue.
- identified Mar 04, 2025, 11:42 PM UTC
Simon experienced a database outage. The database was restarted, we are working with AWS to determine the root cause.
- monitoring Mar 05, 2025, 12:16 AM UTC
A fix has been implemented and we are monitoring the results. Web App may be slower to load.
- resolved Mar 05, 2025, 07:50 PM UTC
This incident has been resolved.
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