Resolved after 1 hour 27 minutes, on April 14, 2025.
We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.
Update timeline
- investigating Apr 14, 2025, 01:19 PM UTC
Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution. Thank you for your patience!
- monitoring Apr 14, 2025, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2025, 02:46 PM UTC
We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.
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