Resolved after 12 hours 30 minutes, affecting Silverfin, on April 17, 2025.
A fix has been implemented and we are monitoring the results. To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual.
Affected components
Update timeline
- identified Apr 17, 2025, 01:00 PM UTC
Our platform is currently experiencing general performance issues affecting most functionalities. Our team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience, and thank you for your understanding.
- monitoring Apr 17, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results. To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual.
- resolved Apr 18, 2025, 01:31 AM UTC
This incident has been resolved.
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