Silverfin incident

Exact Online synchronisation

Resolved after 5 hours 14 minutes, affecting Syncing, on August 8, 2025.

resolved Aug 08, 2025, 02:13 PM UTC

We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/

Started
Aug 08, 2025, 08:58 AM UTC
Resolved
Aug 08, 2025, 02:13 PM UTC
Duration
5h 14m
Detected by Pingoru
Aug 08, 2025, 08:58 AM UTC

Affected components

Syncing

Update timeline

  1. investigating Aug 08, 2025, 08:58 AM UTC

    We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.

  2. identified Aug 08, 2025, 09:45 AM UTC

    It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/ This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.

  3. resolved Aug 08, 2025, 02:13 PM UTC

    We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/

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