Resolved after 5 hours 25 minutes, affecting Syncing, on December 17, 2025.
All client files that were affected have now completed syncing, but we will continue to monitor the files and systems. If any problems arise, please contact our Support team.
Affected components
Update timeline
- monitoring Dec 17, 2025, 07:59 AM UTC
You may experience some delays regarding the syncs. Our teams are aware and are monitoring the situation.
- monitoring Dec 17, 2025, 09:20 AM UTC
A small percentage of client files are experiencing delays with their bookkeeping sync. We are remediating the situation and expect those files to be synced in the next hour or two.
- resolved Dec 17, 2025, 01:24 PM UTC
All client files that were affected have now completed syncing, but we will continue to monitor the files and systems. If any problems arise, please contact our Support team.
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