Resolved after 28 minutes, affecting Docsketch Service, on March 30, 2026.
We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.
Affected components
Docsketch Service
Update timeline
- investigating Mar 30, 2026, 07:41 PM UTC
We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.
- investigating Mar 30, 2026, 08:03 PM UTC
We are continuing to investigate this issue.
- identified Mar 30, 2026, 08:07 PM UTC
We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.
- resolved Mar 30, 2026, 08:09 PM UTC
This incident has been resolved.
Your product runs on more than SignWell
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services