signNow incident

Getting an error "Sending invites with custom message or subject is not available on your current plan"

Resolved after 14 hours 6 minutes, affecting Web, on July 10, 2025.

investigating Jul 10, 2025, 06:00 AM UTC

Users are unable to send documents due to an error that prevents the process from completing.

Started
Jul 10, 2025, 06:00 AM UTC
Resolved
Jul 10, 2025, 08:06 PM UTC
Duration
14h 6m
Detected by Pingoru
Jul 10, 2025, 06:00 AM UTC

Affected components

Web

Update timeline

  1. investigating Jul 10, 2025, 06:00 AM UTC

    Users are unable to send documents due to an error that prevents the process from completing.

  2. resolved Jul 10, 2025, 08:06 PM UTC

    This incident has been resolved.

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