Sierra Wireless incident

Service Degradation Notification – AirVantage & ALMS Platforms in NA Region (GNOC -12713)

Resolved after 2 hours 7 minutes, affecting UI and API and 1 more, on July 24, 2026.

monitoring Jul 24, 2026, 01:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 24, 2026, 12:10 PM UTC
Resolved: Jul 24, 2026, 02:17 PM UTC
Duration: 2h 7m
Detected by Pingoru: Jul 24, 2026, 12:10 PM UTC

Affected components

UIAPIDevice Front endVPN ConcentratorsReporting (AMR)UI (NA)API (NA)Semtech Smart Connectivity (OOBM - GLOBAL)Device Front End (NA)Semtech Carrier + Services (OOBM - NA)

Update timeline

investigating Jul 24, 2026, 12:10 PM UTC

Semtech is observing a potential service degradation affecting the AirVantage and ALMS platforms in the NA region. This is linked to an ongoing incident on one of our cloud infrastructure providers. Impact: Services are currently operational. While no service outage has been observed, customers are vulnerable to intermittent performance degradation until the upstream cloud provider fully mitigates the underlying issue. We will provide the next update within 2 hours.
monitoring Jul 24, 2026, 01:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 24, 2026, 02:17 PM UTC

This incident has been resolved.

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