Sierra Wireless incident
Service Degradation Notification: Air Vantage NA Account Creation Error Message (GNOC-10203)
Resolved after 3 hours 4 minutes, affecting UI (NA), on November 10, 2025.
Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Affected components
Update timeline
- investigating Nov 10, 2025, 09:56 PM UTC
Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible. We will provide an update as soon as one is available.
- monitoring Nov 10, 2025, 11:14 PM UTC
Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
- resolved Nov 11, 2025, 01:00 AM UTC
This incident has been resolved.
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