Service Disturbance Notification – Essentials 5 Subscription in Global Markets (GNOC-10343)

Update timeline

1. investigating Nov 20, 2025, 02:56 PM UTC

   Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

2. investigating Nov 20, 2025, 03:28 PM UTC

   A disruption on a partner’s network may be affecting Semtech services. Our engineers are observing significant improvements and are working with the partner to assess the issue. Impact: Customers currently using Semtech’s 5 offer may have experienced failures and delays in SMS, Voice, and Data service establishment and network connectivity. We appreciate your patience in this regard. We will provide an update as soon as we have additional information.

3. monitoring Nov 20, 2025, 05:58 PM UTC

   Services have restored. Our engineers continue to observe improvements in our partner carrier network. Escalations have been made, and the partner engaged to assess and conclude their issue. We are closely monitoring to ensure stability. Impact: Customers utilizing Semtech’s Essentials 5 subscription in global markets, including Europe and North America, may have experienced brief failures or delays in SMS, Voice, and Data service establishment and network connectivity. We appreciate your patience and understanding. Further updates will be provided as soon as additional information becomes available.

4. resolved Nov 20, 2025, 08:32 PM UTC

   The incident has been resolved. Our teams will continue to work with our partner offline for a root cause and resolution. We appreciate your patience and understanding.