Sierra Wireless incident
Service Disruption Notification in North America - ECC customers (GNOC-10681)
Resolved after 3 hours 24 minutes, affecting AT&T - Data and AT&T - SMS and 1 more, on December 27, 2025.
Services were restored, and our teams have observed significant improvements in services and network connectivity, and we will continue to monitor the issue . We will consider this resolved if no further impacts are observed during our monitoring period.
Affected components
Update timeline
- investigating Dec 27, 2025, 09:29 AM UTC
We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue. Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.
- investigating Dec 27, 2025, 10:05 AM UTC
We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue. Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected. We will provide an update as soon as we have additional information.
- monitoring Dec 27, 2025, 11:36 AM UTC
Services were restored, and our teams have observed significant improvements in services and network connectivity, and we will continue to monitor the issue . We will consider this resolved if no further impacts are observed during our monitoring period.
- resolved Dec 27, 2025, 12:54 PM UTC
This incident has been resolved
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