Service Degradation Notification – ECC Verizon Network Disturbance (GNOC-11190)

Update timeline

1. investigating Feb 11, 2026, 04:17 PM UTC

   Semtech’s monitoring systems have detected an issue affecting devices operating on the Verizon network. We have engaged Verizon, and our engineering team is actively working with them to investigate and resolve the issue. Impact: Customers may experience delays and degradation in SMS, Voice, Data sessions, and network connectivity. We will provide an update within the next two hours.

2. investigating Feb 11, 2026, 05:14 PM UTC

   Our engineering teams are currently observing signs of improvement; however, the issue has not yet been fully resolved. Our partner carrier continues to work toward a full resolution actively. Impact: Customers may experience delays and degradation in SMS, Voice, Data sessions, and network connectivity. We will provide an update within the next two hours.

3. identified Feb 11, 2026, 07:01 PM UTC

   We are seeing improvement, but the issue is not fully resolved. The Carrier+ VzW service is actively working toward complete restoration. Impact: Customers may experience delays or degradation in SMS, voice, data sessions, and network connectivity. Next Update: Within 2 hours

4. monitoring Feb 11, 2026, 09:36 PM UTC

   Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

5. resolved Feb 11, 2026, 10:57 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.