Resolved on January 1, 2025, affecting Backfill Service.
# Impact: Shopify webhooks were disabled due to repeated failures in returning 200-status responses during downtime, affecting 11 Shopify integrations. The backfill service, which compensates for missing data, was also down, causing major disruptions in data synchronization for orders, customers, and updates. # Timeline: * Dec 17: Backfill service stopped working * Dec 23 - 31: Multiple tickets raised for missing data. * Dec 31: Webhooks restored Jan 1: Backfill service restored & executed
Affected components
Update timeline
- resolved Jan 14, 2025, 10:26 AM UTC
We experienced an issue with the Backfill Service, which ensures synchronisation of Shopify data in cases where webhooks are missing. During this time, orders for Shopify integrations were not available in our system, specifically affecting integrations where webhooks were disabled due to repeated non-200 responses.
- postmortem Jan 14, 2025, 10:26 AM UTC
# Impact: Shopify webhooks were disabled due to repeated failures in returning 200-status responses during downtime, affecting 11 Shopify integrations. The backfill service, which compensates for missing data, was also down, causing major disruptions in data synchronization for orders, customers, and updates. # Timeline: * Dec 17: Backfill service stopped working * Dec 23 - 31: Multiple tickets raised for missing data. * Dec 31: Webhooks restored Jan 1: Backfill service restored & executed
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