Resolved after 21 hours 29 minutes, affecting Web Browsing Agent, on June 9, 2025.
Current Status: Fixed On Friday, our provider deprecated an API endpoint we were making use of without notification, which led to the downtime in Browsing Agent. We've migrated to the new endpoint. Browsing Agent is functioning normally now.
Affected components
Update timeline
- identified Jun 09, 2025, 12:09 PM UTC
We’re experiencing issues with our Web Browsing Agent which is affecting Siena’s ability to retrieve order tracking information from tracking URLs. Currently, Siena falls back to Shopify order updates. Our team has identified the source of the problem related to our third-party service provider, and is actively working with them to restore full functionality as quickly as possible.
- resolved Jun 10, 2025, 09:30 AM UTC
Current Status: Fixed On Friday, our provider deprecated an API endpoint we were making use of without notification, which led to the downtime in Browsing Agent. We've migrated to the new endpoint. Browsing Agent is functioning normally now.
Your product runs on more than Siena
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services