Resolved after 5 days 9 hours, affecting Analytics, on July 23, 2025.
The incident has been fully resolved and all analytics and historical data has been fully restored.
Affected components
Update timeline
- investigating Jul 23, 2025, 06:50 PM UTC
Currently our analytics and dashboards are disabled due to a system issue we are experiencing. This doesn't impact any other Siena functionality and other systems are running normally. Once we solve the analytics issue, all of the data will be fully updated in the dashboards. We expect this to be resolved in the next few days and will provide updates tomorrow.
- investigating Jul 23, 2025, 06:51 PM UTC
We are implementing a fix for this issue. We will have an update on Monday (7/28).
- investigating Jul 26, 2025, 02:47 AM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Jul 28, 2025, 03:29 PM UTC
We're still gradually recovering missing analytics data. The timeline of completing is end of day PST.
- resolved Jul 29, 2025, 04:41 AM UTC
The incident has been fully resolved and all analytics and historical data has been fully restored.
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