Resolved after 7 hours 18 minutes, affecting API, on December 9, 2024.
We've implemented fixes for the causes of the issues, and ShuttlerockCloud is now fully operational again. We'll continue to monitor things for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.
Affected components
Update timeline
- investigating Dec 09, 2024, 04:56 AM UTC
We are currently investigating this issue.
- investigating Dec 09, 2024, 05:54 AM UTC
We are continuing to investigate this issue.
- identified Dec 09, 2024, 07:51 AM UTC
We've identified the causes of the issues, and are currently working towards implementing fixes. We'll keep you posted here with updates on our progress as things move forward.
- identified Dec 09, 2024, 08:32 AM UTC
We're continuing to work on resolving the issues, however we've now restored partial access to ShuttlerockCloud, with the homepage and others now reachable again. We'll post further updates here as they develop.
- monitoring Dec 09, 2024, 08:56 AM UTC
We've implemented fixes for the causes of the issues, and ShuttlerockCloud is now fully operational again. We'll continue to monitor things for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.
- resolved Dec 09, 2024, 12:14 PM UTC
This incident has been resolved.
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