Resolved after 7 hours 15 minutes, affecting Showpad Platform, on December 9, 2024.
A fix has been implemented and we are monitoring the results. File processing should be back to normal.
Affected components
Update timeline
- investigating Dec 09, 2024, 03:22 PM UTC
Our platform is experiencing delays with file processing. The issue is being investigated internally and will be resolved as soon as possible.
- investigating Dec 09, 2024, 04:27 PM UTC
We are continuing to investigate this issue.
- identified Dec 09, 2024, 05:53 PM UTC
Our engineering team has identified the source of the behavior and are presently focused on both reducing the delay currently being experienced with file processing along with implementing a solution for the root cause of the issue.
- monitoring Dec 09, 2024, 07:04 PM UTC
A fix has been implemented and we are monitoring the results. File processing should be back to normal.
- resolved Dec 09, 2024, 10:37 PM UTC
This incident has been resolved.
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