Resolved after 28 minutes, affecting Showpad Platform, on September 12, 2025.
Performance levels have returned to normal and the incident has been resolved. We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue.
Affected components
Update timeline
- investigating Sep 12, 2025, 04:17 PM UTC
The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally. We will post back with updates as they are made available.
- identified Sep 12, 2025, 04:25 PM UTC
An issue has been identified by our engineering team and a fix is being rolled out. Once complete we will monitor the solution to ensure performance recovers.
- monitoring Sep 12, 2025, 04:30 PM UTC
The fix has been rolled out and we are monitoring performance as it returns to normal levels.
- resolved Sep 12, 2025, 04:45 PM UTC
Performance levels have returned to normal and the incident has been resolved. We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue.
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