Showbie incident
Performance issues on Showbie Core impacting Annotations
Resolved after 7 hours 51 minutes, affecting Showbie Core, on September 10, 2025.
A system scaling issue occurred impacting Showbie Core resulting in the site becoming unresponsive and users being unable to save annotations. The auto scaling scripts were updated to ensure this does happen again.
Affected components
Update timeline
- monitoring Sep 12, 2025, 03:11 PM UTC
Showbie is experiencing issues with some users reporting issues saving annotations. Our team is working to resolve these issues. We are sorry for the impact this is having on our end-users and appreciate your patience.
- resolved Sep 12, 2025, 03:12 PM UTC
Showbie is online and this issue has now been resolved. Thank you for your patience.
- postmortem Sep 12, 2025, 03:13 PM UTC
A system scaling issue occurred impacting Showbie Core resulting in the site becoming unresponsive and users being unable to save annotations. The auto scaling scripts were updated to ensure this does happen again.
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