Shotstack incident

[Incident] Some renders delayed or stuck in the rendering state

Resolved after 3 hours 58 minutes, on August 10, 2026.

monitoring Aug 10, 2026, 11:00 PM UTC

A fix has been deployed. Renders are completing normally and queue times have returned to expected levels. Any render that previously stalled can be resubmitted. Thank you for your patience.

Started
Aug 10, 2026, 11:00 PM UTC
Resolved
Aug 11, 2026, 02:58 AM UTC
Duration
3h 58m
Detected by Pingoru
Aug 10, 2026, 11:00 PM UTC

Update timeline

  1. monitoring Aug 10, 2026, 11:00 PM UTC

    A fix has been deployed. Renders are completing normally and queue times have returned to expected levels. Any render that previously stalled can be resubmitted. Thank you for your patience.

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