Shortcut incident

Shortcut Unavailable due to AWS Outage

Resolved after 2 hours 23 minutes, affecting Email Notifications and Sentry Automations and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 07:32 PM UTC

From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

Started
Oct 20, 2025, 07:12 AM UTC
Resolved
Oct 20, 2025, 09:35 AM UTC
Duration
2h 23m
Detected by Pingoru
Oct 20, 2025, 07:12 AM UTC

Affected components

Email NotificationsSentry AutomationsWeb AppVCS IntegrationsAPIGoogle Sheets IntegrationSlack IntegrationAWS ec2-us-east-1ProductBoardZendesk

Update timeline

  1. investigating Oct 20, 2025, 07:31 PM UTC

    From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

  2. resolved Oct 20, 2025, 07:32 PM UTC

    From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

Your product runs on more than Shortcut

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →