Shortcut incident

Application not loading for European customers

Resolved after 1 hour 2 minutes, affecting Web App, on June 4, 2025.

monitoring Jun 04, 2025, 01:31 PM UTC

We have identified an issue with access key caching in our CDN, and have rolled out a fix.

Started
Jun 04, 2025, 01:09 PM UTC
Resolved
Jun 04, 2025, 02:11 PM UTC
Duration
1h 2m
Detected by Pingoru
Jun 04, 2025, 01:09 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jun 04, 2025, 01:09 PM UTC

    European customers aren't able to load app.shortcut.com currently. We are investigating.

  2. monitoring Jun 04, 2025, 01:31 PM UTC

    We have identified an issue with access key caching in our CDN, and have rolled out a fix.

  3. resolved Jun 04, 2025, 02:11 PM UTC

    This incident has been resolved.

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