Shortcut incident

Application not loading for some EU customers

Resolved after 10 hours 9 minutes, affecting Web App, on July 31, 2025.

monitoring Jul 31, 2025, 01:41 PM UTC

We've identified specific Fastly nodes (Fastly's "hel" region for Helsinki, Finland) that appear to have experienced this issue. We've forced purges of Fastly caches to restore Shortcut service. We've contacted Fastly to debug the issue further.

Started: Jul 31, 2025, 05:15 AM UTC
Resolved: Jul 31, 2025, 03:25 PM UTC
Duration: 10h 9m
Detected by Pingoru: Jul 31, 2025, 05:15 AM UTC

Affected components

Web App

Update timeline

investigating Jul 31, 2025, 01:15 PM UTC

We are currently investigating this issue.
monitoring Jul 31, 2025, 01:41 PM UTC

We've identified specific Fastly nodes (Fastly's "hel" region for Helsinki, Finland) that appear to have experienced this issue. We've forced purges of Fastly caches to restore Shortcut service. We've contacted Fastly to debug the issue further.
resolved Jul 31, 2025, 03:25 PM UTC

This incident has been resolved.

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