Shortcut incident

Async Processing Delays

Resolved after 3 days 3 hours, affecting Email Notifications and Sentry Automations and 1 more, on September 30, 2025.

monitoring Oct 03, 2025, 01:38 PM UTC

GSheet processing should have caught up. A few integrations had been disabled during investigation, we're looking to restore those integrations.

Started
Sep 30, 2025, 03:36 PM UTC
Resolved
Oct 03, 2025, 06:45 PM UTC
Duration
3d 3h
Detected by Pingoru
Sep 30, 2025, 03:36 PM UTC

Affected components

Email NotificationsSentry AutomationsVCS IntegrationsGoogle Sheets IntegrationSlack IntegrationProductBoardZendesk

Update timeline

  1. investigating Sep 30, 2025, 03:36 PM UTC

    Our async processing infrastructure is running behind. Actively monitoring and investigating the root cause.

  2. investigating Sep 30, 2025, 06:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 30, 2025, 08:33 PM UTC

    Notifications for integrations should have caught up. Google Sheet processing has been disabled for the moment, we're working on a fix that will resume processing.

  4. monitoring Oct 01, 2025, 02:12 PM UTC

    Google Sheets processing has been re-enabled but is still behind. We're monitoring it's progress.

  5. monitoring Oct 03, 2025, 01:38 PM UTC

    GSheet processing should have caught up. A few integrations had been disabled during investigation, we're looking to restore those integrations.

  6. resolved Oct 03, 2025, 06:45 PM UTC

    This incident has been resolved.

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