App slow processing times

Update timeline

1. investigating Dec 09, 2024, 09:04 AM UTC

   We are currently investigating slow processing times on the Veeqo and Google Shopping apps. The issue is affecting: - The processing of stock sync updates with Veeqo - The processing of order exports to Veeqo - The processing of all listing updates to Google Shopping (including the creation of new listings) All other apps are working normally.

2. investigating Dec 09, 2024, 11:28 AM UTC

   We have identified the cause of the issue for Veeqo and have implemented a fix. Currently old stock sync and order messages are being synced and we expect normally syncing times from 2.30pm today (09/12/2024). Work continues on Google Shopping.

3. identified Dec 09, 2024, 04:52 PM UTC

   The Veeqo app is now functioning as normal and any delayed stock and order messages have now been processed. A fix for the Google Shopping app has also been implemented and we are monitoring results. Processing is still currently delayed.

4. monitoring Dec 10, 2024, 02:15 AM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Dec 10, 2024, 09:27 AM UTC

   The Google Shopping app is currently finishing off its processing of a backlog of product listing and stock sync updates to Google Merchant Center. We expect that this process will be completed by 1.00pm today (10/12/2024) after which time normal syncing times will resume. We will post a further update once the process has completed. The Veeqo app continues to function normally. No other apps were affected by this incident.

6. resolved Dec 10, 2024, 01:58 PM UTC

   The Google Shopping app has completed its processing and is functioning normally. This incident is now resolved.