ShopWired incident

Platform incident

Resolved after 3 hours 2 minutes, affecting Websites, on December 21, 2024.

investigating Dec 21, 2024, 11:18 AM UTC

Service returned to normal at 10.57am but the underlying issue has yet been identified. We are therefore continuing to investigate the issue.

Started
Dec 21, 2024, 10:49 AM UTC
Resolved
Dec 21, 2024, 01:52 PM UTC
Duration
3h 2m
Detected by Pingoru
Dec 21, 2024, 10:49 AM UTC

Affected components

Websites

Update timeline

  1. investigating Dec 21, 2024, 10:49 AM UTC

    We're currently investigating an incident affecting the availability of websites.

  2. investigating Dec 21, 2024, 11:18 AM UTC

    Service returned to normal at 10.57am but the underlying issue has yet been identified. We are therefore continuing to investigate the issue.

  3. resolved Dec 21, 2024, 01:52 PM UTC

    This incident has not reoccurred and the underlying cause has been resolved.

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