Resolved after 1 hour 7 minutes, affecting Credit Cards, on June 18, 2025.
We have implemented a fix and will continue to monitor the situation.
Affected components
Update timeline
- investigating Jun 18, 2025, 06:59 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified Jun 18, 2025, 07:28 PM UTC
We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
- identified Jun 18, 2025, 07:33 PM UTC
Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
- monitoring Jun 18, 2025, 07:43 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 18, 2025, 08:07 PM UTC
This incident has been resolved.
Your product runs on more than ShopKeep
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services