Resolved after 12 hours 5 minutes, affecting Shogun Core Services and Heroku, on July 16, 2025.
This incident has been resolved, and if you continue to encounter issues please reach out to our support team at [email protected].
Affected components
Update timeline
- investigating Jul 16, 2025, 07:10 PM UTC
We're aware of reports where some users are unable to import or publish pages, usually accompanied by a "regexp timeout" error. This appears to be due to degraded performance with one of our third party providers. Saving functionality is unaffected, so any affected users should save their changes and stand by for future updates.
- monitoring Jul 16, 2025, 09:03 PM UTC
We have deployed a hotfix that should allow publishes for anyone who was previously affected. If you are still unable to publish, please contact support at [email protected]
- resolved Jul 17, 2025, 07:15 AM UTC
This incident has been resolved, and if you continue to encounter issues please reach out to our support team at [email protected].
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