ShipWorks incident

Support Service Issues

Resolved after 1 day, affecting Phone Support, on November 19, 2025.

resolved Nov 20, 2025, 02:59 PM UTC

Thank you for your patience while our teams worked to resolve our support issues.

Started
Nov 19, 2025, 02:40 PM UTC
Resolved
Nov 20, 2025, 02:59 PM UTC
Duration
1d
Detected by Pingoru
Nov 19, 2025, 02:40 PM UTC

Affected components

Phone Support

Update timeline

  1. investigating Nov 19, 2025, 02:40 PM UTC

    ShipWorks Support is aware of the technical issues impacting our support phone lines. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!

  2. resolved Nov 20, 2025, 02:59 PM UTC

    Thank you for your patience while our teams worked to resolve our support issues.

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