ShippyPro incident

UPSv2 labels generated with the wrong Order Reference

Resolved after 3 hours 5 minutes, affecting UPS, on June 30, 2026.

monitoring Jun 30, 2026, 10:50 AM UTC

Our developers implemented a resolutive fix, the correct order reference will be now displayed on new labels - We will keep the situation monitored.

Started: Jun 30, 2026, 10:30 AM UTC
Resolved: Jun 30, 2026, 01:35 PM UTC
Duration: 3h 5m
Detected by Pingoru: Jun 30, 2026, 10:30 AM UTC

Affected components

UPS

Update timeline

investigating Jun 30, 2026, 10:30 AM UTC

UPSv2 labels are being generated without the Order Reference - Our developers are investigating to find the root cause.
identified Jun 30, 2026, 10:34 AM UTC

Our developers found the root cause and are working on a resolutive fix, we will update you as soon as it is released.
monitoring Jun 30, 2026, 10:50 AM UTC

Our developers implemented a resolutive fix, the correct order reference will be now displayed on new labels - We will keep the situation monitored.
resolved Jun 30, 2026, 01:35 PM UTC

This incident has been resolved.

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