ShippyPro incident

PosteDeliveryBusiness label creation issues

Resolved after 1 day 20 hours, affecting PosteDeliveryBusiness, on May 11, 2026.

identified May 11, 2026, 12:28 PM UTC

The label creation with PDB can return this error: "Da rielaborare: Carrier server error. Status Code: 500. Invalid XML format" Poste Italiane confirmed they are working to deploy a solution for this anomaly

Started
May 11, 2026, 10:44 AM UTC
Resolved
May 13, 2026, 07:37 AM UTC
Duration
1d 20h
Detected by Pingoru
May 11, 2026, 10:44 AM UTC

Affected components

PosteDeliveryBusiness

Update timeline

  1. identified May 11, 2026, 10:44 AM UTC

    The label creation with PDB can return this error: "Da rielaborare: Carrier server error. Status Code: 500. Invalid XML format" We already contacted the carrier to receibe more information

  2. identified May 11, 2026, 12:28 PM UTC

    The label creation with PDB can return this error: "Da rielaborare: Carrier server error. Status Code: 500. Invalid XML format" Poste Italiane confirmed they are working to deploy a solution for this anomaly

  3. resolved May 13, 2026, 07:37 AM UTC

    This incident has been resolved.

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