ShipHero incident

UPS not providing quotes

Resolved after 33 minutes, affecting Label Printing, on November 25, 2024.

resolved Nov 25, 2024, 08:17 PM UTC

There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.

Started
Nov 25, 2024, 07:43 PM UTC
Resolved
Nov 25, 2024, 08:17 PM UTC
Duration
33m
Detected by Pingoru
Nov 25, 2024, 07:43 PM UTC

Affected components

Label Printing

Update timeline

  1. investigating Nov 25, 2024, 07:43 PM UTC

    UPS is responding with errors on calls. We've contacted our UPS support representative and are awaiting a resolution. We'll update here as we know more.

  2. monitoring Nov 25, 2024, 08:05 PM UTC

    Issue seems to be resolved, we're monitoring.

  3. resolved Nov 25, 2024, 08:17 PM UTC

    There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.

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