ShipHawk incident

Rating API slowness

Resolved after 10 hours 41 minutes, affecting Shipping APIs and sh-default, on March 11, 2025.

monitoring Mar 11, 2025, 12:00 PM UTC

The issue causing slowness in the rating API has been identified and resolved.

Started
Mar 11, 2025, 11:52 AM UTC
Resolved
Mar 11, 2025, 10:34 PM UTC
Duration
10h 41m
Detected by Pingoru
Mar 11, 2025, 11:52 AM UTC

Affected components

Shipping APIssh-default

Update timeline

  1. investigating Mar 11, 2025, 11:52 AM UTC

    Some customers are experiencing slowness with the rating API. Our team is actively investigating the issue. We will provide updates as we learn more.

  2. monitoring Mar 11, 2025, 12:00 PM UTC

    The issue causing slowness in the rating API has been identified and resolved.

  3. resolved Mar 11, 2025, 10:34 PM UTC

    This incident has been resolved.

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